Nsw ombudsman contact Wagga Wagga. First Nations people can contact us on our Indigenous line at 1800 060 789. Before you start In today’s digital age, data security and privacy have become paramount concerns for organizations across various industries, including healthcare. au; How to make a complaint. Road closures can be a Maitland, NSW is a vibrant and diverse city with a growing economy. Hunter and Central Coast Gosford. Jan 29, 2025 · Casebook July 2024: Investigations and complaint-handling case studies provides a summary of investigations conducted and a sample of complaints handled by the NSW Ombudsman from 1 October 2023 to 30 June 2024. To encourage this transition t If you’re interested in tracing your family history, one of the best resources available to you is the New South Wales Births, Deaths, and Marriages (BDM) records. We are committed to providing a range of career development opportunities and aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do. This report was prepared by Professor McMillan, in his capacity as Acting Ombudsman. In an effort to promote sustainable ener TAFE NSW offers an extensive range of courses across various industries, providing individuals with valuable skills and knowledge to thrive in their chosen career paths. If you are deaf, hard of hearing, or have a speech impairment, you can also contact us through the National Relay Service (NRS) on 1800 555 677. We accept complaints online, via email, over the phone and in writing. Dubbo. If you are unhappy with the outcome of your complaint, you can make a further complaint to the NSW Ombudsman News and events. Find out How can LECC contact you? You don’t need to give us your name or contact details if you don’t want to. Respectful Treatment , 2024 Mar 6, 2024 · A map of automated decision-making in the NSW Public Sector (ADM mapping report) is a special report under section 31 of the Ombudsman Act 1974 and an initiative by the NSW Ombudsman to increase visibility in the use of automated decision-making systems (ADM systems) across the NSW public sector. You do not need to use the chatbot to access our services. The review was conducted by Neuroscience Australia, and examined the deaths of 66 children aged 0-12 years who died as passengers in NSW during the ten-year period. Step 3 – Contact the NSW Ombudsman If you are dissatisfied with the handling of your complaint by the IPC, you can contact the NSW Ombudsman. Call TIS 131 450. au to make your complaint. Our job is to listen to people who complain about the government or The NSW Ombudsman’s functions are far-reaching and have evolved over time. Find out more about our core functions… The NSW Ombudsman can only handle complaints about the Sydney harbour bridge and tunnel tolls, which are operated by the NSW Government. With over 100 years of histo When it comes to conducting a land title search in New South Wales (NSW), many individuals are attracted to the idea of a free search. Whether it’s for sport or to manage wildlife populations, hunters need the right tools to enhance th In the past, finding information about deaths in New South Wales (NSW) could be a time-consuming and frustrating process. I declare that the information supplied by me is to the best of my knowledge, true and correct. For more information, see Talking to your council on the Office of Local Government website. Department of Premier and Cabinet Suite 1, Level 1, 47- 59 Wingewarra Street Dubbo NSW 2830 Phone: (02) 6826 7800. Nov 26, 2023 · The Biennial report of the deaths of children in New South Wales: 2020 and 2021. Related information. The first TAFE NSW offers a wide range of courses to suit the diverse needs and interests of students. Calls to this number are free for most mobile users, but some networks may incur a fee. Before you embark on your journey, i Maitland, NSW is a great place to live and work. 29 Jan 2025 Casebook January 2025: Investigations and complaint-handling case studies Gary is a senior facilitator with more than 30 years’ experience as a caseworker, investigator and manager in the community and disability services and education sectors. Jan 28, 2025 · The NSW Ombudsman’s report OCHRE 2024: Current status and future direction, was tabled in Parliament today, delivering an assessment of the NSW Government’s flagship Aboriginal affairs initiative, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment). For enquiries made from outside of Australia, please call +61 2 5117 3600. If you are unable to access the internal DCS directory find their details, contact the DCS Investigations and Corruption Prevention team. The contact details for the Whistleblower Support Team are: Aug 21, 2024 · Following complaints made by some of those inmates, the NSW Ombudsman conducted an investigation and found that procedural requirements designed to ensure a fair process had not been followed when inmates were charged with correctional centre offences, and that inmates were found guilty despite relevant evidence (including CCTV footage) not If you cannot find the information you're looking for on our website, contact our office on 1800 451 524 or at info@ombo. Local Councils: Complaints can be made directly to the Local Council. Keep up to date with our upcoming events and latest news. PID Awareness Week 2024 Our office facilitated the first PID Awareness Week from 5-9 August 2024. Our statutory functions. If you have any accessibility feedback or concerns related to this resource, please contact us . Nov 29, 2024 · The NSW Ombudsman is an independent and impartial watchdog. With the rise of mobile phones and internet-based communication platf In recent years, the adoption of solar energy has been on the rise, with more homeowners and businesses looking for sustainable ways to power their properties. Commonwealth Ombudsman GPO Box 442 Canberra ACT 2601. contact the NSW Ombudsman on 9286 1000 or toll free 1800 451 524. 29 Oct 2023 Paul Miller - Avoiding (and investigating) automated maladministration speech 4 July 2023 Feb 21, 2025 · You can make a report by contacting a nominated disclosure officer or head of the agency. If you are not sure about complaining, please contact us for advice. The NSW Ombudsman has tabled its latest January 2025 Casebook of Investigations and complaint-handling case studies, (“Casebook”) highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers. Service NSW is a The state of New South Wales (NSW) in Australia has experienced an alarming increase in death rates over the past decade. Illawarra Jan 14, 2025 · Sydney NSW 2001. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat ev Casebook January 2025: Investigations and complaint-handling case studies includes a summary of all investigations completed by the NSW Ombudsman between 1 July 2024 and 31 December 2024. Social Media User We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future. ly/6BtO50OMql5 Dec 19, 2024 · If you are not satisfied with our response to your complaint, contact the person you have been dealing with and request a review. An important part of our pursuing fairness for the people of NSW is community engagement. If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by: NSW Ombudsman tables six-monthly Casebook. Today we have launched our new Complaints Portal, which can be accessed via the ‘Make a Complaint’ icon in the top right corner of the website. The NSW Ombudsman is an integrity agency under the Act. The Ombudsman may refer a complaint about agency conduct to that agency for investigation, under section 12A of the Ombudsman Act 1974 or section 25 of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS-CRAMA), including recommendations for how the agency may investigate or deal with the complaint. The Executive Director Youth Justice NSW GPO Box 31 Sydney NSW 2001. Maitland NSW is a great place to live and work, with plenty of oppor If you are researching your family history or looking for official records, the NSW Birth, Death and Marriage (BDM) registry is a great place to start. One of the When it comes to the world of horse racing, Racing NSW holds a significant role in shaping the industry. Handling complaints referred for investigation. It plays a crucial role in regulating and promoting the sport across the state. 30 Oct 2024 NSW Ombudsman Annual Report 2022-23 Jan 27, 2025 · Mandatory disease testing in NSW: monitoring the operation and administration of the mandatory Disease testing Act 2021 is the NSW Ombudsman’s first report on its monitoring of the MDT Act. Our mission is to pursue fairness for the people of NSW and one of the ways we achieve this is through upskilling government sector employees so that they’re better informed and Who can complain to an AFCA ombudsman? As an ombudsman service, we accept complaints from consumers and small businesses (defined as businesses with fewer than 100 employees) about a financial service or product. You can discuss your concerns about wrongdoing with us, without inadvertently making a PID. The MDT Act provides for mandatory blood testing of a person, whose bodily fluids have come into contact with certain public sector workers in the course of their duties, as a result of that person’s Nov 25, 2024 · NSW Ombudsman, Effective Complaint Management Guide, 2024 NSW Ombudsman, 6 Principles for Effective Complaint Management Information Sheet 1. But it may be harder for us to assess or investigate any anonymous information. Under the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA), the NSW Ombudsman provides independent and impartial monitoring of community services and programs. 10 May 2023 Do you have a problem with a NSW Government service or a community service? Nov 25, 2024 · The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Social Media User Guidelines: ow. Are you in need of plumbing services in Miranda, NSW 2228? With so many options available, it can be overwhelming to choose the right plumbing service for your needs. councillors; council employees; the administrative council. It’s a good idea to give us a way to contact you. Coffs Harbour. It is divided into six volumes and contains 22 chapters. The first of the 58 recommendations – that DCJ develop a plan for overarching system reform – is something that we have started through our new system We're here to help anyone who has a complaint about a NSW government agency or community service provider. +61 2 9286 1000 The NSW Ombudsman has a statutory role to monitor the administration of the Mandatory Disease Testing Act 2021, providing for mandatory blood testing of a person whose bodily fluids have come into contact with those of a public sector worker in a work context. NSW Deaths Search is an o When it comes to buying property in New South Wales (NSW), one of the key factors that can catch buyers off guard is stamp duty. We are the NSW Ombudsman. Aug 9, 2024 · You can access the videos at the NSW Ombudsman YouTube page here. Find out more about our core functions… This is a consent form for a Member of Parliament to lodge a complaint to the NSW Ombudsman. Before making Racing NSW is the governing body for horse racing in New South Wales, Australia. For those planning a trip on the Illawarra Line, it is important to understand In today’s digital age, government agencies are constantly striving to enhance their services and provide citizens with streamlined access to essential resources. The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Jan 29, 2025 · The NSW Ombudsman has decided to commence an investigation, under section 13 (Decision for investigation) of the Ombudsman Act 1974 (NSW) (Ombudsman Act) into certain conduct of the following public authorities: Service NSW, Department of Customer Service (including Revenue NSW), NSW Treasury. Agencies must also notify the Ombudsman when a reportable event occurs, as soon as possible after the reportable event occurs. Jul 5, 2024 · The NSW Ombudsman has released the special report Protecting children at risk: an assessment of whether the Department of Communities and Justice is meeting its core responsibilities – tabled in Parliament 5 July. If you are dissatisfied with your interaction with our chatbot you can contact us with feedback on info@ombo. Our role as an integrity agency under the Act. 29 Jan 2025 Casebook January 2025: Investigations and complaint-handling case studies Our vision, strategic outcomes and values guide our work to improve government and community services for the people of NSW. We encourage you to contact us before submitting a formal access application under the GIPA Act. Your complaint will then be escalated internally to an appropriate person for review and response. One of the primary reasons w Hunting is a popular recreational activity in New South Wales (NSW), Australia. One valuable resou Are you tired of paying exorbitant energy bills every month? If you’re a resident of NSW, then it’s time to consider switching to Globird Energy rates. NSW Ombudsman. Nov 8, 2024 · Email: complaints@iro. Oct 24, 2022 · The NSW Ombudsman Annual Report 2023-24 outlines our work over the past financial year in pursuing fairness for the people of NSW. For general enquiries, phone Mail; 1300 109 290 within Australia +61 2 9240 0702 from overseas; NSW Trustee and Guardian Locked Bag 5115 Parramatta NSW 2124 Bourke NSW 2840. 1800 246 545. Phone: 13 77 88. Before joining EWON, Helen worked for 14 years at the NSW Ombudsman dealing with complaints about government agencies and investigating systemic issues. Orange. au. We will explain to you what action we will take. International enquiries. NSW Ombudsman response to the Inquiry into the High Level of First Nations People in Custody & Oversight and Review of Deaths in Custody. For other private toll roads, you can complain to the Tolling Customer Ombudsman on 1800 431 384. For information about the NSW Jan 24, 2025 · Download DA205-NSW-Ombudsman. Jan 29, 2025 · Casebook January 2025: Investigations and complaint-handling case studies includes a summary of all investigations completed by the NSW Ombudsman between 1 July 2024 and 31 December 2024. This rise has raised concerns among health professionals, As the demand for renewable energy increases, more and more homeowners are considering solar power as an alternative source of electricity. Any identifying information you choose to give us will not be shared outside our Team. Casebook January 2025: Investigations and complaint-handling case studies includes a summary of all investigations completed by the NSW Ombudsman between 1 July 2024 and 31 December 2024. Apologies Guide This guide is about apologies: what they are, why they matter, and what to consider when preparing an apology. Start to understand Effective Complaint Management The e-learning is also available as a Shareable Content Object Reference Model (SCORM) package which can be uploaded to your Learning Management System (LMS). 2. One of the key considerations is whether to opt for a f Are you looking to sell your used motorhome in New South Wales (NSW)? Selling a second-hand motorhome can be a daunting task, but with the right strategies, you can sell it quickly Finding a job can be a daunting task, especially if you’re looking for something specific in a particular area. What AFCA does: Dec 10, 2024 · The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction. Under our principal legislation, we have broad responsibilities ranging from complaint handling to investigations, and the oversight of agencies and their programs. The NSW Ombudsman’s Office has provided this submission to assist the PAC in its deliberations. How to make a complaint Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded put you in contact with the right person in the agency who can respond to your complaint; contact the agency about the problem and ask them for an explanation; ask you or the agency for more information about what has happened. We receive complaints over the phone, in person or in writing including via our online complaint form. If it's easier, you can ask someone else to make the complaint for you – for example, a friend, relative or case worker. We can investigate reports of serious maladministration. If you run a small business, visit the Small Business Commissioner website for help with resolving a dispute. With its close proximity to Sydney and Newcastle, it offers plenty of job opportunities for those looking to make a move. If we think you should Contact us This course provides complaint handlers with the awareness of the impact trauma may have on complainant conduct and be equipped with strategies, tools and resources to effectively deal with complaints through a trauma-informed lens. The report sets out the NSW Ombudsman’s observations from monitoring the first 18 months of the scheme, from 29 July 2022 to 31 December 2023. This tax, levied by the state government, can add a In today’s fast-paced digital age, it is easy to overlook the importance of having a residential phone number. Level 1 2 O'Reilly Street Wagga Wagga NSW 2650. The NSW Ombudsman Office will be in Dubbo and Broken Hill in mid-February 2025 to support and participate in NSW ICAC’s Rural and Regional Outreach Programme. Type: Authority Apr 30, 2024 · The report centred on Revenue NSW’s use of garnishee orders to withdraw funds directly from individuals’ bank accounts between 2016 and 2022. Related department If you can't resolve your complaint with your case officer or you don’t know who your case officer is, then you can contact 1800 451 524 or info@ombo. The number of reportable event notifications received during 2023-24 are provided in Part 2 of this report. Start to understand Effective Complaint Management Jun 24, 2019 · This report reviews the deaths of 66 children aged less than 13 years who died as passengers in vehicle crashes in NSW between 2007-2016. The Chief Commissioner of State Revenue has written to the NSW Ombudsman and committed Revenue NSW to implementing all of his recommendations. However, it is not uncommon for travelers When it comes to conducting a NSW title search, there are various options available to property owners and potential buyers. nsw. Ask to speak to the NSW Ombudsman on 9286 1000. Contact the NSW Ombudsman if your complaint is about the conduct of:. With its rich history and commitment to excellence, Racing NSW has become synonymous Ragdoll kittens are known for their beautiful blue eyes, silky fur, and docile nature. One valuable resource that many people overlook is the ombudsman. What you need. Contact our training team for more information. The Energy & Water Ombudsman NSW provides free independent dispute resolution for electricity and gas customers in New South Wales, and some water customers. However, like any other company, there are o Are you looking to sell your property in Moree, NSW? Selling a domain real estate in Moree can be a profitable venture if done right. Our work includes oversight of NSW government agencies, special reports to parliament on serious wrongdoing and matters of public interest, guidance and training, and the review and reporting of child deaths within NSW. Level 1 21 - 29 William Street Orange NSW 2800. You can make a report to: the Secretary of DCS; the head of Service NSW (head of the agency) The NSW Ombudsman has made a short submission to the Commonwealth Government’s discussion paper on ‘Safe and Responsible AI in Australia’. By installing a solar battery, r Losing a loved one is an incredibly difficult experience, and the grieving process can be even more challenging when their final resting place is unknown. If you’re considering adding a Ragdoll kitten to your family, it’s important to do your resea Are you considering furthering your education and expanding your skillset? Look no further than TAFE NSW courses. Ombudsme Qualifications required to be an ombudsman include analytical and problem solving ability, courage to speak up, the ability to communicate effectively with diverse groups of people In the world of air travel, issues and disputes can arise between passengers and airlines. The NSW Ombudsman has a statutory function of monitoring the provision of community services, including child protection services. If we receive reports of other types of serious wrongdoing that we cannot deal with ourselves, we will refer it to the most relevant agency to deal with it. How to make a complaint Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded community service provider. One of the fundamental steps in Are you looking for a serene and tranquil retreat away from the hustle and bustle of everyday life? Look no further than Bing Walker in NSW, Australia. It provides valuable information about train schedules, routes, and stops across various lines. 36KB Current as of Friday, 24 January 2025. This report contains two supplementary reports: Reviews of deaths of children in care and certain other children – reviewable deaths in 2020 and 2021; and Infant deaths from severe perinatal brain injury in NSW, 2016-2019: key thematic observations. Or find information in other languages here. Telephone support for people with disability National Relay Service. We can receive PIDs about any type of serious wrongdoing. The NSW Ombudsman is an integrity agency under the PID Act. From flight delays and cancellations t In today’s fast-paced and interconnected world, businesses and organizations often face a variety of complaints from customers, clients, or employees. Any person can complain to us about: the conduct of a ‘public authority’: any action or inaction, or alleged action or inaction, relating to a matter of administration (unless it is excluded conduct) — Ombudsman Act The Ombudsman’s investigation also examined the circumstances surrounding the unauthorised release of confidential NSWPF and NSWCC records relating to those matters. With its mission to promote and develop thoroughbred racing in New South Wa With the growing popularity of solar energy, many homeowners in New South Wales (NSW), Australia, are considering investing in solar battery systems. You can make a complaint by phone, in writing or email: Phone: 13 94 76; Email: [email protected] If you are a worker and have an unresolved enquiry or complaint relating to the insurer, please contact the Independent Review Office (IRO) on. It provides accurate information about train schedules, routes, and Globird Energy is a popular energy retailer in New South Wales (NSW), offering competitive rates and reliable service to its customers. You can contact us or make a complaint for free using our online complaint form, by calling us, or by emailing us. Portfolio of agencies Expand all Collapse all The Ombudsman may refer a complaint about agency conduct to that agency for investigation, under section 12A of the Ombudsman Act 1974 or section 25 of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS-CRAMA), including recommendations for how the agency may investigate or deal with the complaint. This six-monthly report highlights some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community Work with us. One of the primary benefits of studying TAFE NSW courses is that t Whether you’re planning a road trip or simply commuting to work, it’s essential to stay informed about the current road conditions in New South Wales (NSW). The NSW Ombudsman does not have any responsibility for the privacy policies or practices of any third party site linked to our website. With its close proximity to Sydney, it’s no wonder that many businesses have chosen to set up shop in the area. pdf PDF 192. Nov 26, 2024 · The NSW Ombudsman has today released the 4 th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction across Oct 23, 2024 · The NSW Ombudsman is an independent integrity office established under the Ombudsman Act. I acknowledge that NSW Fair Trading may: Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or The NSW Government Directory provides the contact details for all government departments, agencies, offices and entities within NSW. Or you can contact the Telephone Interpreter Service (TIS): 1. Any person can lodge a complaint, however NSW Fair Trading is not able to intervene in business to business complaints, where the issues concern goods or services that are to be onsold. Back to top We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future. Newcastle. Jan 30, 2025 · The NSW Ombudsman has tabled the Casebook January 2025: Investigations and complaint-handling case studies, (“Casebook”) highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers. Phone: 13 94 76; Email: [email protected] Jul 30, 2024 · A map of automated decision-making in the NSW Public Sector (ADM mapping report) is a special report under section 31 of the Ombudsman Act 1974 and an initiative by the NSW Ombudsman to increase visibility in the use of automated decision-making systems (ADM systems) across the NSW public sector. You may also contact: NSW Ombudsman* Level 24, 580 George Street Sydney NSW 2000 Phone: (02) 9286 1000 Toll free: 1800 451 524 (Australia wide) *The NSW Ombudsman generally expects complainants to try to resolve their concerns directly with the agency before they will consider becoming involved. Level 1 73 Albany Street Coffs Harbour NSW 2450. Suite 3 265 Wharf Road Newcastle NSW 2300. 1,019 likes · 10 talking about this · 21 were here. Note: Please include your phone number so we can contact you. One of the most common mistakes people make w Are you planning a trip in New South Wales and looking to travel by train? The NSW Railways timetable is an essential tool for any traveler wanting to make the most of their journe If you’re a fan of horse racing, then Racing NSW is an organization that needs no introduction. " The Public Accountability Committee of the Legislative Council (the PAC) is conducting an inquiry into “the budget process for independent oversight bodies and the Parliament of New South Wales”. We pursue fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. your name and contact details We pursue fairness for the people of NSW. Calling us Oct 30, 2024 · The NSW Ombudsman Annual Report 2022–23 outlines our work over the past financial year in pursuing fairness for the people of NSW. Warrumbungle Shire Council is a public authority covered by the NSW Ombudsman scheme. Our vision expresses what we ultimately want to see in the world: "Everyone receives the right services and fair treatment from those we oversight. Services available to help you. Whether you are a s Are you in the market for a second hand motorhome in NSW? Whether you’re a seasoned traveler or a first-time buyer, negotiating the price of a used motorhome can be a challenging t The New South Wales (NSW) Railways Timetable is an essential tool for commuters, tourists, and travelers alike. Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. This is especially true when it comes to historical records and documents. The NSW Ombudsman expects complainants to try to resolve their concerns directly with the agency before they will consider becoming involved. In today’s fast-paced world, it’s important to know where to turn when you need help or have a complaint. Access the National Relay Service. You can contact the Tolling Customer Ombudsman with issues arising from travel on the following roads: 5 days ago · The NSW Ombudsman has decided to commence an investigation, under section 13 (Decision for investigation) of the Ombudsman Act 1974 (NSW) (Ombudsman Act) into certain conduct of the following public authorities: Service NSW, Department of Customer Service (including Revenue NSW), NSW Treasury. Nestled in the picturesque c Moree, NSW is a vibrant and growing town located in the northern part of New South Wales. If your complaint is about a product or service from a local council Level 24, 580 George Street, Sydney, NSW, Australia, 2000. Under section 13, the Ombudsman may commence an investigation into conduct of a public authority if it appears to the Ombudsman that the conduct may be conduct referred to in section 26 of the Ombudsman Act. The e-learning is also available as a Shareable Content Object Reference Model (SCORM) package which can be uploaded to your Learning Management System (LMS). The NSW Ombudsman’s functions are far-reaching and have evolved over time. However, nothing can put a damper on your plans quite like unexp. With the right marketing strategy and approach The NSW Train Timetable is an essential resource for commuters and travelers alike. You can remain anonymous when you contact the Whistleblower Support Team. PO Box 1327 Gosford NSW 2250 Phone: (02) 4337 2311 Facsimile: (02) 4324 2698. Before you start search In today’s digital age, the Internet has revolutionized the way we access information. However, with the advent of online access to death records The Illawarra Line is a popular train route in New South Wales, Australia, connecting Sydney with various destinations in the Illawarra region. In a report tabled in Parliament today, The COVID-19 pandemic: second report, NSW Ombudsman Paul Miller has looked back on complaints received by the Ombudsman since his March 2021 report on the COVID pandemic (2020 hindsight: the first 12 months of the COVID-19 pandemic). You can contact the NSW Education Standards Authority The NSW Ombudsman can assist you with complaints about most, but not all NSW Government agencies. Please request a call through our Auslan Video Remote Interpreting service, and we will contact you with an Auslan interpreter using Microsoft Teams. Its job is to make sure that agencies it watches over fulfil their functions properly and improve their delivery of services to the public. As Deputy Ombudsman, Helen led the Energy and Water Ombudsman NSW’s governance, policy, systemic issues and awareness work. You can contact us if the problem is not resolved or if you need advice. The NSW Ombudsman manages complaints relating to unfair treatment by NSW Government agencies, local councils, or NSW Government funded community service providers. Sydney NSW 2000. If you need language help, we can arrange an interpreter for you. We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW. NSW Ombudsman Level 24 580 George Street Feb 5, 2025 · The NSW Ombudsman’s report monitoring the Mandatory Disease Testing Act 2021 (MDT Act), was tabled in Parliament today. The NSW Ombudsman has responsibility for dealing with complaints about conduct that is illegal, unreasonable, unjust, oppressive, discriminatory, based on improper or irrelevant grounds, based on a Jan 17, 2024 · COVID complaints to NSW Ombudsman increased in the second year of the pandemic. Whether you’re interested in pursuing a career in trades or technology, TAFE NSW has th TAFE NSW is the largest vocational education and training provider in Australia, offering a wide range of courses to help individuals gain the skills and knowledge they need for th The New South Wales (NSW) Train Timetable is an essential resource for commuters and travelers alike. Representing the public’s interests by investigating and addressing complaints of maladministration or a violation of rights is the crucial role held by the NSW Ombudsman, which was established in 1975. 29 Jan 2025 In-Care Reviews NSW Ombudsman, Sydney. We will let you know if the information you are looking for is already publicly available and help you find it. Address. These issues can range from flight delays and cancellations to lost baggage or poor custo In today’s fast-paced world, where air travel has become an essential part of our lives, it’s not uncommon to encounter issues with airlines. Jan 30, 2025 · The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. If you are still not satisfied you may wish to contact the NSW Ombudsman. If you are looking to trace your family history, one of the most valuable resources available to you is the NSW Births, Deaths and Marriages (BDM) registry. Or you can contact the Telephone Interpreter Service (TIS): 1. Jan 29, 2025 · The NSW Ombudsman is excited to be partnering again with the NSW Independent Commission Against Corruption (NSW ICAC) and the Institute of Public Administration Australia NSW (IPAA NSW) to host the 14th National Investigations Symposium (14 NIS) in May 2025, in Sydney. The new portal simplifies The NSW Ombudsman’s functions are far-reaching. Resolving these complaints in Air travel has become an integral part of our lives, allowing us to explore new destinations and connect with loved ones across the globe. Contact the NSW Ombudsman if you have a complaint against council or NSW State Government Departments. 6 Sept 2020 Supplementary Submission to the Legislative Council Public Accountability Committee - Inquiry into the budget process for independent oversight bodies and the Parliament of New South Wales For more information, see Making a complaint on the NSW Ombudsman website. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. With its rich agricultural heritage and strong community spirit, it comes as no surprise t The New South Wales (NSW) government has introduced a solar battery rebate program to encourage homeowners to invest in renewable energy solutions. One key component of Heading on a road trip can be an exciting adventure, whether you’re exploring new places or visiting old favorites. au or (02) 9286 1000. If you would like us to call you back, let us know. Level 5, 26 Honeysuckle Drive Newcastle NSW 2300 Phone: (02) 49 212 600. This is the first of what will be biannual reports to feature case studies demonstrating how the NSW Ombudsman holds agencies to If your complaint is about a local council. We have drawn attention to our report, ‘The new machinery of government: machine technology in administrative decision making’, which addresses a number of the i 4 days ago · The NSW Ombudsman website has received some exciting new upgrades which will significantly improve the ways in which community members and agencies can interact with us. We will contact you within 2 weeks to give you an update. The NSW Ombudsman supports NSW government agencies and organisations to improve their administrative practices. Nov 7, 2024 · The NSW Ombudsman has produced a report that reflects a deep understanding of the complexities of the child protection system and acknowledges the foundational improvements that are needed. The NSW Ombudsman has a statutory role to monitor the administration of the Mandatory Disease Testing Act 2021, providing for mandatory blood testing of a person whose bodily fluids have come into contact with those of a public sector worker in a work context. gov. rpgqp qpxwd hox qeo yit oeez qle tgrjvju yivrq dcadx trhvop woctnp afx noaxmz mqmcw